This weekend Angie, Cassie and I went to eat at Chili's. Angie allowed me to choose (we usually go where she wants to go, and that means Mexican) and I was hankering for some ribs...
We don't expect the greatest service when we go to Chili's, just a pleasant comfortable meal. The kids love going there, so we do every so often.
However, on this trip, things were a little different. Our waiter Danny must have visited our table to ask "Y'all doing ok?" and "How you guys doing?" perhaps 20 times during our meal. In fact, he came so often that it became somewhat intrusive. Add to this the fact that the manager came over at least three times, we were a bit annoyed.
That leads to the question...is it right to get annoyed at too much customer service? I think there is a point where caring about the customer experience can be overdone. Danny's constant inquiries about how we were doing actually felt automated and uncaring. We joked about it during the meal, and it didn't bother us in a significant way, but I did say to Angie during the meal - "if he asks me how I'm doing again, I'm going to tell him that there hasn't been enough time since the last time he asked for anything to have changed."
Does anyone have an experience like ours? Anytime someone seemed to just go way overboard with their customer service? I've been in service (technical support) for over a decade and I didn't think it possible to over service a customer. That do you think? I'd like to know.